Frequently Asked Questions
Everything you need to know about shopping with Lugg.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Return shipping is free for all domestic orders.
How do I care for my Lugg garments?
To maintain the quality of our fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions can be found on the internal label of each product.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Are your materials sustainably sourced?
Sustainability is at our core. We use 100% organic cotton and recycled polyester in 80% of our collections, and we partner with factories that ensure fair labor practices.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's progress in real-time.